We aim to resolve your complaint as soon as possible. Sometimes things take a little more time. Please find below the process that Nationwide Consulting Ltd will adhere to respond to your query within 7 days
You can contact us in any of the following ways:
By Post:
Nationwide Consulting Ltd
Complaints Department
5300 Lakeside, Cheadle, SK8 3GP
By Phone:
0161 710 1850
(calls are charged at local rates and are inclusive of mobile phone users’ free minutes)
By email - hello@nationwideconsulting.co.uk
How Nationwide Consulting Ltd will deal with your complaint…
We aim to resolve your complaint as soon as possible. Sometimes things take a little more time. Please find below the process that we will adhere to respond to your query.
Within 7 Working Days of Receipt of Your Complaint You Will Receive From Us…
We will acknowledge receipt of your complaint within 7 Working days.
Within 30 Days You Will Receive From Us…
We will investigate your complaint fully and aim to resolve this, where reasonably possible, within 30 days of receipt.
The final response from us will include the findings from our investigation and, if applicable, what actions we will take to put things right.
If, in the event you are not satisfied with our final response, you may be able to refer your complaint to the Financial Ombudsman Service:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone: 0845 080 1800
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
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